Terms and Conditions
- As per regulations of GOI, all guests including kids must carry a valid photo identification at the time of check in to the property. The admissible identification proofs accepted are Aadhar card, Passport, Driving License, Voter ID card. In the case of a foreign national guest only accepted identification proof is a passport.
- Our standard check-in and check-out time for all the properties is 2 pm and 11am. Please abide by our policy to avoid any miscommunication. Late check outs and early check ins are subject to availability.
- The main guest must be at least 18 years of age to be able to check into the property.
- Should any action by a guest be deemed inappropriate by the property, or if any inappropriate behaviour is brought to the attention of the SRITARA, the property reserves the right, after the allegations have been investigated, to take action against the guest.
- Guests shall be liable for any damage, except normal wear and tear of the property. Guests must keep the Hotel room in a good condition and maintain hygiene and cleanliness. A security deposit is mandatory in some properties as listed on the property page. The same is refundable at the time of check out.
- Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, we do not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled.
- Not adhering to a moral and decency code on all the properties or violation of any of our policies, will result in cancellation of booking and guests will be asked to vacate the property without any refund.
- · As we continue to strive to improve our services, we may reach out to guests to get feedback of their experience through emails/messages.
